Refund policy

Returns & Refunds

We want you to be happy with your purchase. If something is not right, we will make it right.

Order Changes and Cancellations

You may cancel or change an order free of charge before it ships. Email support@kelvola.com with your order number as soon as possible; most orders ship within 1-3 business days.

Once an order has shipped, it can no longer be cancelled. If you change your mind after shipment, you can return the item under the 30-day policy below.

30-Day Returns

You may request a return within 30 days of delivery. Items must be unused, in resalable condition, and in their original packaging. To start a return, email support@kelvola.com with your order number and the reason. We will reply with return instructions and the return address. Please do not send items back before receiving them.

Refunds

Refunds are issued to the original payment method within 5-7 business days after the returned item is received and inspected. You will receive an email confirmation when the refund is processed.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo of the item and the packaging. We will send a replacement or issue a full refund, including shipping. No return is required in these cases.

Return Shipping

Unless the item arrived damaged or incorrect, customers are responsible for return shipping costs. We recommend a trackable shipping method; we cannot refund returns that do not arrive.

Exceptions

Items marked final sale, gift cards, and items returned more than 30 days after delivery are not eligible for refunds. We reserve the right to decline returns that show signs of use or abuse of this policy.

Questions? Contact us anytime at support@kelvola.com.