Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information as soon as your order ships.

Delivery

Our products ship from our fulfillment partners. Most orders arrive within 8-12 business days of ordering; items shipped from our U.S. warehouse usually arrive within 3-7 business days. Delivery timeframes are estimates, not guarantees.

Shipping Cost

Shipping is free on every order to a U.S. address. Import duties are prepaid, so there is nothing to pay on delivery.

Cancellations

Orders can be cancelled free of charge before they ship. Once a tracking number has been issued, the order cannot be cancelled or rerouted; please use our 30-day return policy instead.

If Your Order Is Delayed

If we become aware that your order cannot ship within the timeframe stated at checkout, we will notify you by email with the option to consent to the new date or cancel for a full refund, in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

Tracking

Every order includes tracking. If your tracking has not updated for more than 5 business days, contact us at support@kelvola.com and we will investigate with the carrier.

Shipping Area

We currently ship to addresses within the United States.

Lost or Stolen Packages

If tracking shows delivered but you did not receive your package, contact us within 7 days at support@kelvola.com. We will work with you and the carrier to resolve the issue.